Comments on: Deadly customer service?

By: Nessie

Nessie — Tue, 02 Aug 2011 18:31:56 +0000

Hi.
I am also the wife of an asthmatic. We also both have Cerebral Palsy and I have noticed that it seems as if the minute one presents with any medical condition, some people assume they automatically know exactly what you need and don't need, despite not living in your particular body or situation.
In those cases, it takes a great deal of time and effort to educate, at which time, one may be labeled "difficult " for choosing to advocate for oneself rather than let the system roll over them.
May you quickly be blessed to find a doc who listens.
Nessie

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By: Isabell Polinski

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By: IhateCVS0.

IhateCVS0. — Tue, 03 Aug 2010 23:51:12 +0000

I just had almost the same thing happen at our local CVS also. I have severe asthma and use a steroid inhaler as well as the ProAir (along with monthly cortisone shots for my lungs this combo works well enough for now). Between the heat, humidity, and an allergy flare I ran out of my ProAir 7 days early. I pleaded with the pharmacist that was working to please fill it in tears mind you, explaining that the last time I didnt have it I was in the ER with a pulse ox of 84, heart rate of 150, and blood pressure that was 190/110. He sent me away saying come back on friday w/ out even batting an eye. I was so upset that I called the CVS 5 minutes away from the one that turned me away and asked them to check if it would go through on my insurance and what do you know, they responded with "yep it went right through, itll be ready in 10 minutes." When I called my normal pharmacy back and asked why and how they felt it was right to refuse an inhaler refill I was met with an attitude and told "well, the script was for 25 days and most insurances wont cover it that early". They never even tried to fill it. They were playing God with my breathing and as a mother of 2 that just turned 29, Im too young to die because CVS hires idiots. Its not like I'm sitting around taking hits off an inhaler to catch a buzz…. I think there is a preconceived ideal they set about customers, assuming that due to a vicodin script that is filled monthly or an Adderall script for ADHD that you are abusing prescription medication. I think they need to consider the fact that there are some of us that need the meds to improve our quality of life.

By: Funny about Money

Funny about Money — Sat, 19 Jun 2010 19:25:26 +0000

?? Well, this is weird. Somehow in mid-comment I got re-identified under my alternate incarnation, The Copyeditor's Desk. And then part of the comment got posted as FaM and the rest sat there wanting to be posted as CED.

Since I always copy a comment before hitting submit, let's try again:

The newest thing in health-care cost containment is to train pharmacists to watch for anomalies in prescription drug use, since often conflicting drugs are prescribed by doctors who don't know what someone else has given the patient. You'd be surprised how ignorant some doctors are about the drugs they prescribe!

That said, you come to Arizona to find out what your allergies are. It must be one of the most allergenic states in the nation. Not only do we have all the pollen from the midwestern plants all the Ohians brought in, ponderosa pine is highly allergenic. Arizona has one of the largest stands of ponderosa pine in the world. Pollen drifts down off the Rim from the forests up north, affecting allergy sufferers here in the Valley.

I've prob'ly missed something here, but is Tim not on AHCCS? If you can get him into the system you should be able to persuade them to refer him to a specialist. Because Arizona is overrun with people who have severe allergies and asthma, we really do have some very good asthma specialists.

By: Funny about Money

Funny about Money — Sat, 19 Jun 2010 19:22:31 +0000

By: Friday Finds June 18th, 2010

Friday Finds June 18th, 2010 — Fri, 18 Jun 2010 18:58:42 +0000

[...] Abigail from I Pick Up Pennies tells us about two potentially deadly cases of customer service gone wrong in Deadly Customer Service. [...]

By: Are beauty schools a good deal?

Are beauty schools a good deal? — Thu, 17 Jun 2010 15:34:11 +0000

[...] Add to that an instructor who laughed at my near-hysteria toward the end — I was exhausted, frustrated, and literally anxiety-ridden to get home — and I was beyond pissed. Talk about bad customer service! [...]

By: dogatemyfinances

dogatemyfinances — Thu, 17 Jun 2010 00:39:46 +0000

Forever ago, I remember some pharmacists in Texas refused to fill the morning after pill. CVS actually can't make the pharmacist fill anything. If anything, in this case, they'd be blamed for something they didn't really do.

There is no way a pharmacist would do this unless they really believed it was dangerous dose. I wouldn't be so quick to blow it off as bad customer service.