On many occasions, I’ve talked here about the free AMC movie vouchers care of MyCokeRewards: two silver tickets, a large popcorn and two large drinks.
We started visiting a dine-in theater because, baffingly, it was the only one in the area that let us use vouchers in the first two weeks. It didn’t even charge $3 for the privilege.
The couple of times we had problems — other disruptive patrons, bad service during the movie — customer service quickly stepped in and took care of us. I’ve done nothing but sing that theater’s praises, including here on this blog.
Things have changed.
First of all, the $3 charge applies only on weekends. Great for weeknight outings, but there doesn’t appear to be a time limit on the weekend charge. No matter how long the movie has been out, you’ll pay to use the vouchers.
Second, we were charged to upgrade to Cinema Suites (21+). That had always been covered before.
Third, we were charged $5, not $3. Even though the screens behind the ticket seller’s heads stated $3 for gold and silver vouchers.
We brought this to a manager’s attention. He politely explained there was a different charge for silver vs gold. He didn’t seem too concerned about charging customers something other than the price displayed in the lobby.
We should have just gone home. But we’d already driven the 12 miles. Plus, we were starved for entertainment. (Our wireless router was dead, so no beloved Netflix.)
By the way, I should point out that the regular tickets at the theater are $10. So on the weekends you’ll pay half the cost of a ticket for a “free” movie.
Then, near the end of the movie, we found out the free large drink and popcorn got us $3 credits each.
You can’t even get a small for $3!
The excuse was that there’s only one size. In which case, I think the one size should be considered large. At the very least, we should’ve gotten credit for the cost of a large drink and popcorn at a normal AMC theater.
Tim immediately went to find a manager. Thereby missing important points in the movie. Yeah, he should’ve waited, but we were fed up. We were looking at paying $24 for a night that, six months ago, would have been free.
This new manager was compliant but not exactly apologetic about this frustrating experience. He did, at least, let us exchange for new tickets.
Tim had to then get a new pair of tickets for the movie. At least they did that, but again not exactly radiating concern over our happiness or lack thereof.
I know that “free” isn’t a great business model. I was willing to accept that some fees had to be instituted. But this? This is ridiculous.
Moreover, we got a terrible reaction to our concerns. Maybe they just don’t care about people using freebies. They don’t exactly make a lot of money off us. At this rate, though, they’re definitely generating some bad word of mouth.
I sent of a polite email about our frustration/disappointment last night. No word back yet, which is unusual. I’ll keep you posted.