I’ve said it before, and I’ll say it again (and again and again): Always ask. I’ve had three instances in the past couple of weeks that highlighted this for me.
As some of you recall, we bought some new curtains and rods to make sure everything matched. There was a lot of hustle and bustle, as I kept ordering the wrong things.
Finally, we found the right confluence of items. The last item we needed was a curtain rod which was, of course, only available online. And for some reason, I couldn’t choose ship-to-store.
Since I’d naturally left it til the last few hours of the sale, I couldn’t call customer service. So I had to choose the $8 home shipping. Once the order was complete, I emailed JCP, asking if it could be shipped to the store.
Unfortunately, by the time they got back to me, the order had already shipped. So I responded, asking (very, very politely) if they would give me an $8 credit on the order.
And they did.
2. Hair salon
I go a long time in between cuts. Mainly because I’m excellent at procrastination, but also because there are always so many other important fires to put out.
I finally got a cut/color after two months. The next day, I got a “We Miss You” email, offering a free blowout for a service before June 1st. Did I mention I made my next appointment for June 11th?
So I wrote the salon, explained the situation and asked if they would honor the coupon during my next appointment. I got a very nice note back saying that she would absolutely take it during my next appointment.
Now, assuming I didn’t accidentally delete the emails in my last round of inbox-cleaning, I’m all set!
3. Cover Charge
We knew there was a cover charge at the piano bar last weekend, so Tim took out $10.
We got to feel all smug in our preparation. Until we got to the door and were asked for $12. Oops.
We told the guy we only had $10, and then we started discussing where the closest ATM was. The employee took pity on us, I guess, and said he’d take $10.
That one was nice because we didn’t even have to ask! Plus they more than made up for the $2 with our drinks bill.
Have you had any similar successes lately? What’s your most bragworthy coup?