I guess dogged determination has its rewards — even in small matters.
We need to repaint the kitchen cabinets and the cupboard pulls are kind of ugly. Not to mention old and a bit small. So I jumped online to see what deals I could scrounge up.
Miraculously, we found some pulls that we both liked. Of course, even discounted, the things were $4.99. What’s worse, I quickly discovered that’s a pretty good deal.
Did I mention there are 25 pulls in our kitchen? My wallet winced.
To make matters worse, the store’s $20 off $100 coupon wouldn’t apply. I read through the exclusions and couldn’t find any obvious reason it wasn’t working.
It was too late to call customer service that night, so the next day I dutifully put in my time on the phone. I was hoping that, even if the items weren’t eligible, customer service would take pity on me and apply it anyway. Sometimes it happens, or maybe it was just wishful thinking.
Alas, the reps didn’t offer that option. Actually, they weren’t a whole lot of help in general, although they were extremely polite and apologized even for things they didn’t need to. (Hey, if customer service can’t help you, they can at least be obsequious!)
I gave up for the day, and tried again on Wednesday. At which point, the computer stated that the pull was out of stock at both area stores. And it wasn’t available for shipping.
I called one of the two stores. It seems computers lie because the employee assured me they had 20 in stock. She was nice enough to put them aside for me. (I’ll be going to the second store today to get the remaining five.)
Turns out, I should have just called the store the whole time. In that 3-minute conversation (compared to the two, 20-minute phone calls with customer service), I was informed the pulls were clearance items. The coupon excluded clearance. Pretty simple, eh?
Still, I figured I already had the coupon pulled up… So I printed it and stuck it in my bag. Just in case.
After an overly long drive — because, of course, I didn’t have time/energy until nearly rush hour — I got to the store. I approached customer service and the pulls were waiting, all nicely bagged up.
I pulled out the coupon and, feigning wide-eyed innocence, asked whether the coupon would work, since they were clearance items. The clerk said she didn’t think so. But she offered to scan it, just to be sure.
Of course, I had to put the total over $100 — I was 20 cents shy — so I blindly grabbed a nearby bag of candy. It turned out to be not only gross but overpriced. To be exact, it was $2.49 for orange-flavored candy corn. As in, mandarin orange.
It’s so awful, I can’t quite bear to throw it away. I just know I’ll have at least one more piece, just to verify that something this weird/unholy exists.
Anyway. I had my $100 purchase, which is all that really mattered. (But seriously, ick.) As the clerk scanned the coupon, a light shone down from heaven, accompanied by a chorus of angels. And $20 came off the total.
Well, it might not have been quite as dramatic as all that. But after all that rigmarole, I think I’m entitled to a touch of grandiosity.
Point is, my persistence paid off. It’s not a new lesson for me, but it’s a good one to reinforce to myself. Especially as I get increasingly worn down by the vagaries of the move. Sometimes, expending a little extra energy can be well worth it.
Even if you end up with truly disgusting candy as a result.