Perhaps I’m being an alarmist, but I’m beginning to think drugstore.com is going to close its virtual doors.
First, it ended its drugstore dollars program. Fine, whatever. Loyalty programs come and go.
But today I went on the site to buy a couple of things, and there’s a note saying that the auto-reorder & save option is ending too. Orders through September 10th will still go through, but after that… You’re on your own, kiddos.
Combine that with having to use drugstore.com dollars by September 30th, and it seems like, at the very least, some big changes are headed its way in October.
There’s a lot of competition right now for e-commerce (including a few that have much-coveted in-store pickup for people who want savings and immediacy).
This isn’t the first hint that money is tough, by the way. They’ve made it much harder to combine their deals with cash back sites.
First of all, they offer almost no coupons through cash back sites any more. Mostly it’s just listings of discounts that are basically offered by the manufacturer itself.
But more importantly, you can’t use deals that appear on the site when you visit drugstore.com directly. If you type drugstore.com into your browser, you’ll likely see an offer — maybe 20% off some department. You haven’t had to click any links. You’re not using any emails the company sent. You’re just seeing a spontaneous deal.
It used to be that you could then go to a cash back or loyalty site, click through and still get the deal plus cash back/rewards points. Now, clicking through anyone’s affiliate link seems to kill any deals you could get shopping directly.
Clearly, drugstore.com is cutting waaaay back on ways it lowers its profits.
Do you think I’m reading into things? Anyone else been frustrated by the company’s changes?
PS. After checking both sites’ press release area and four different searches with varying word configurations, I was finally able to find some articles saying the sites (Beauty.com and drugstore.com) are being closed. Nothing on either site, which is just super hinky to me.